Wow! What an excellent experience at Boardwalk Audi! The staff here is truly exceptional. They set the standards of professionalism higher than any dealership I have previously worked with. I have honestly never had anything less than the best experience with this store. I was immediately greeted by a sales manager, Jeff Hummel, who was incredibly friendly and knew just how to calm my nerves and lower any defenses I may have had walking into the store. He immediately offered me a beverage and gave me a tour of the facility showing me important areas of the dealership. He never pointed me in the direction of something, he accompanied me to the necessary area. He was absolutely outstanding. I couldn't believe a sales manager was so accommodating and readily accessible, there was no hesitation in his approach. This gentleman exudes genuineness and professionalism. He immediately connected me with a sales person, Debbie McNeilly, who was absolutely wonderful! She is one of the friendliest people I have ever met. She listened to all of the most important needs I expressed and paid attention to even the most minor details. She took the time to walk through every detail with me, educating me on things I was unfamiliar with. She never made me feel rushed, or silly, as a matter of fact, I felt such a connection, it seemed as though I was a guest in her home, SO accommodating. She has maintained this even after the car buying experience, and has made me feel like so much more than just a number. Furthermore, Mitch Henson introduced himself and spoke to me further about the details of the process as I asked Debbie to speak with a sales manager to meet someone "behind the scenes". He was such a warm, friendly gentleman who made me feel even more at ease about the whole process. Mitch, like everyone else at Audi went above and beyond to make this car buying experience one of a kind! He also spent plenty of time going over things in detail which was helpful as my husband was not here for this experience and I didn't ever feel as though I was doing it alone, thanks to Mitch! He knew the right combination of what was important and how to reach this place, and shared ony the necessary information which made this experience exceptional-as my time is precious! At one point Mitch had to step away, and when he did so, he asked Jose Herrera to continue explaining some of the process to me. Jose was such a delight to work with as well! His personality was incredible and you could definitely tell he is extremely passionate about what he does with Audi. He was extremely knowledgable, and much like all of the staff, he went above and beyond any client's expectations! I felt as though I had known him forever. Lastly, Jose introduced me to Jeannette Sandin who completed the process. She was amazing, what a great end to a wonderful experience. She was incredibly down to earth and very knowledgeable. I didn't feel pressured or uncomfortable at any point with her. couldnt have asked for a better finance experience. Ultimately, I would like to say that Audi has a phenomenal team working at this dealership and they should all be recognized for their tremendous efforts. I have never experienced such an incredible, painless, and smooth car buying experience. These folks have this process 100% streamlined. Way to go Jeff Hummel, Debbie McNeilly, Mitch Henson, Jose Herrera, and Jeannette Sandin, you guys were phenomenal. I will continue to refer all family and friends to this store, as I have no doubt they will be taken care of.
I highly recommend this dealership! My first attempt with Audi was with the Audi Dallas dealership on Lemmon. It was not a pleasant experience (I won?t bore you with the details but neither the sales guy nor the manager seemed very serious about selling cars ? HIGHLY disappointed!). Given that let down, I decided to give Audi Plano a shot. I?m glad I did! While Audi Plano didn't have the exact car I wanted in stock (color), they happily called another dealership in order to accommodate my request ? Rich Gouhin (my sales guy) knew exactly what I wanted and did whatever he needed to do to make it happen. They also put me in a GREAT loaner car while I waited a few days for my car to arrive. Rich was just really fantastic to deal with! I truly feel like he cared about my happiness and wanted to ensure that I got exactly what I wanted! The manager, Mitch, was also great. He always came by to say hello when I was at the dealership. Once I received my car, Rich sat in it with me to explain all the bells and whistles. He even offered to go over it again with me later if I wanted to bring it back by (I think he noticed that my excitement was preventing me from fully paying attention! Haha). I couldn't be happier with my Q5. Thanks, Rich and everyone at Audi Plano!
Rich was outstanding! He was very knowledgeable about Audi and other competing brands. He sayed way after closing time to make sure that we were completley satisfied with our Car and knew how to operate it!
Getting my car serviced recently can be put in (2) words "EXCELLENT JOB!" Robert Manning and his team are amazing not just on my recent visit but, each time I have had my car serviced. Robert and his Team are always on point when taking care of my car as needed. From them greeting me with a smile at time of dropping my car off, to having a loaner car ready even with my slight change request, to having my car ready in a timely matter. I don't have to worry about required car maintenance being handled timely, they always alert me when any kind of service is due or coming due soon. I have no doubt and feel good about recommending Robert and his Team whenever there's an opportunity. They are, A Team of Excellence at work.
Thank you all, you do make a difference!
Thinking we wanted the car was nothing compared to how we felt after I actually drove it. Rich was very accommodating when it came to showing me what the car could do. He really went out of his way to make sure I knew how to handle the car, which in turn sold it for me. I would definitely recommend Rich to anyone who is contemplating buying an S5.
Great experience at your dealership. Very friendly, made us feel at home. The one thing that struck me the most was the way we were treated like "kings" despite only having purchased a used off brand non Audi vehicle. All the staff was very friendly and helpful through out the process. Our sales agent Phillip Asiedu was extremely friendly, knowledgeable, and personable. Phillip made the experience of purchasing vehicle a pleasurable one. Will definitely purchase another vehicle from your dealership. Great experience.
Being my 1st car, Had an amazing experience With Corey Small, He was very Friendly, Responsiveness at top notch over emails and phones and eager to help me out. Another feature about Corey he never pushed me for a CAR, he was always wanting to get me the best deal and waited for my decision. Certainly one of the best persons i have met with respect to CAR dealers.
I was very happy with service and Craig Entis and Greg Lippa was very, very helpful. Show me all the new features in a car. I love my car, the Audi 6. Thank you, again, for excellent service! For sure will recommend this dealer ship.
Rich made the entire car buying experience a pleasure. He listened early on to what I was looking for in a car, and quickly narrowed down the vehicle I would be most happy with. He was very quick in following up with me during the buying process, and exceeded my expectations in this regard. I would enjoy working with Rich again in the future, and would recommend Rich to anyone interested in buying a new car.
I was very happy with how we were able to work out a deal. Mitch was also very thorough, open minded, and very diligent in ensuring that the end result would be fair, and that a deal would get done.
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